Privacy Policy
AB Plumbing & Gas Solutions
ABN 81 207 616 203
Effective Date: [Insert Date]
1. Introduction
AB Plumbing & Gas Solutions (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you engage with our business, website, or services.
2. Personal Information We Collect
We may collect and hold personal information including:
- Full name
- Residential or business address
- Service or site location
- Phone number
- Email address
- Billing and payment information
- Details relating to plumbing or gas services requested
- Communications between you and AB Plumbing & Gas Solutions
3. How We Collect Personal Information
We may collect personal information when you:
- Request a quote or engage our services
- Contact us via phone, email, website enquiry form, or in person
- Accept a quote or provide service instructions
- Receive invoices or make payments
- Communicate with us regarding works or accounts
4. How We Use Personal Information
We use your personal information to:
- Provide plumbing and gas services
- Prepare quotes, invoices, and service agreements
- Communicate regarding bookings, works, scheduling, and accounts
- Manage payments and business operations
- Comply with legal, regulatory, and safety obligations
5. Disclosure of Personal Information
We may disclose personal information to:
- Employees, subcontractors, or contractors assisting with works
- Suppliers or manufacturers for product warranties or materials
- Professional advisers including accountants and legal advisers
- Government or regulatory authorities where required by law
We do not sell, rent, or trade personal information to third parties.
6. Storage & Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Personal information is stored securely and retained only for as long as necessary to fulfil business, legal, or regulatory requirements.
7. Access & Correction
You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated.
Requests can be made using the contact details listed below.
8. Privacy Complaints
If you believe your privacy has been breached, please contact us so we can investigate the matter promptly.
If you are not satisfied with our response, you may contact the:
Office of the Australian Information Commissioner (OAIC)
Office of the Australian Information Commissioner
9. Contact Us
For privacy enquiries, access requests, or complaints, please contact:
AB Plumbing & Gas Solutions
📧 adam@abplumbingngas.com
📞 0438 585 532
10. Updates to This Policy
This Privacy Policy may be updated from time to time to reflect changes to our business practices or legal obligations.
The most current version will always apply from the date of publication on our website.